I love the doctors there but hate the fact that you can NEVER get a person on the phone when you call. You have to leave a message which takes them days to return. Doing business with the practice is very frustrating. In hind sight I should have gone else where.
The practice has " A Ten Minute Rule"
I called the robotic phone system and requested Doctor Darcy's voice mail.
He explains well. His surgery and treatment are outstanding.
There is no human being that answers the phone to say Acadia Foot and Ankle how may I help you?
AM. I asked her if She was telling me to drive back to Boston?? I repeated it several times.
(The previous reviewer said this and apparently it remains unfixed.)
The 10 Minute Rule is punitive in that the patient is not told about it. A well managed staff could see patients relating to first come first serve basis.
So if the patient is experiencing pain, mobility
The phone system does not have a human being to talk to. No human answers a phone. There is no way to talk to the physician via computer, text or voice mail.
Why not simply ask patients to come in10-15 minutes early?
I highly recommend him and travel a distance to see him. I am a retired RN. I cannot say enough for
I arrived in Bangor at 2:13. I was told that there was a ten minute rule and my appointment was canceled due to the 10 minute rule. I told the woman that I had been driving from Boston since 8:30
Someone will call back at their leisure.
You are told that you will have wait 3-4 weeks to see a doctor. Again , a human being "could" show caring by telling patient that they will be put on cancellation list and called if a slot opens up.
The orthotics are well done and pain management outstanding. So He gets 5 Star!
How he treats patients pre and post operatively.
It is not patient friendly, kind, or welcoming
Again with the phone system you cannot contact a human being, a doctor, or anyone other than leave a message.
And why have a ten minute rule for patients with walkers canes, pain and ambulatory issues?
Doctor Darcy is outstanding, as a physician.
Issues, traffic or weather or a long commute you are abruptly sent home. That means waiting another 3-4 weeks in pain? Again if patients could talk to a human being that had empathy and compassion this should not happen.
They do not tell patients making appointments about this rule. IF YOU ARE TEN MINUTES LATE FOR YOUR APPOINTMENT YOU ARE SENT HOME, YOUR APPOINTMENT IS CANCELLED, AND YOU ARE TOLD TO RESCHEDULE. The rule has no flexibility.
If you request voice mail for Doctor Darcy they will not return your call with a voice mail number.
And so to patients, Doctor Darcy is very good as a physician. He is personable and kind.
It was never sent . There Was no way to contact a Human Being!
You cannot have your call transferred to Doctor Darcy's voice mail because no human being answers the phone to make the transfer.
Why not be kind and compassionate and have them come in early? Why is that so difficult?
She said " sorry, if you are more than 10 minutes late for an appointment we cancel it and you just have to re schedule and drive back to Boston!. I repeated the question in disbelief . YOU ARE TELLING ME TO DRIVE BACK TO BOSTON? And again she Said YES YOU WILL JUST HAVE TO DRIVE BACK.
I arrived in Bangor Monday from Cape Cod,a five hour drive . My appointment was at 2:00.
If you call you are forced to leave a message.
This is unacceptable, impersonal, and prevents from getting the care and help needed.
But........the office is totally mis-managed.
And yes this 70 year old gal cried on the trip back to the Cape.
If you tell the call back appointment person that you are having a lot of pain and trouble bearing weight,
Again, Doctor Darcy is excellent and outstanding and very worth seeing .
However patients are dealing with same phone system ( previous reviewer complained of) that prevents patients from talking to a doctor or human being. Infact, patients are told "if they know their party's extension to enter it!" How many patients know the staff names or extensions?
How sad for patients in pain waiting 3-4 weeks to get an appointment to be sent home due to THE ACADIA FOOT AND ANKLE 10 Minute Rule to be forced to wait another 3-4 weeks in Pain.?
He is a good diagnostician. He listens to the patient.
Acadia Foot Ankle is a US Doctor based in Bangor, Maine. Acadia Foot Ankle is located at 700 Mt Hope Ave #620, Bangor, ME 04401, USA.
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