The manager Jason is an ass and treats his employees like garbage. I tried calling to speak to an employee in an emergency and he lied to me and said she was not working. Time to get a man as a manager.
I paid extra to have my ring insured, lost my stone, and took it back to be replaced. had awful customer service, was told i have been having my ring checked off every six months to have it sized and not for the stone to be replaced. educated the clerk that i was told it was for the stone to be replaced, and response i got was they fired the clerk that told me that because i was not the only one. was not given any help to fix the situation! none!
I was trying to use a tablet to look something up and the worker comes and just takes it and there was another tablet that she could have used but she took the one I was using
Took my diamond heart necklace to be repaired because the gold split on both sides that holds the chain. Got it back one side was higher than the other. Told them the left side was perfect and needed the right side fixed. After a month of them repairing it they put a new chain holder on it that looked just awful and it was not done correctly as the chain holder moves back and forth. They ruined my necklace.
My boyfriend bought me a promise ring for our anniversary at this Kay's in the Bangor Mall and I needed it sized. We're both 18 and I thought a promise ring was a really big deal. I loved it; it was so pretty and I was so excited for it to be ready to pick up. Gave them my size and waited, picked it up a few weeks later and it was gorgeous. Barely 90 days later where they had saudered it to size had broken off. The ring was most definitely not cheap for an 18 year old student on a college budget to be buying for his girlfriend either. I stopped in and told the guy who was helping me when it had been bought and how it had broken already. He told me since we did not purchase the $85 1 year protection plan that the repairs would be about $30 because they only covered their work without a plan purchased for 60 days. I told him I wanted my ring fixed so that was okay. He forced me to pay upfront (which I later found out was wrong) and then asked my size and filled out the yellow receipts and I was on my way. My mom has bought majority of her jewlery at Kay's for years and this did not sound right to her. She called and Jason the manager told her whoever had charged me was wrong because they cover their work for 6 months without said purchased plan, and was told to come back the next day to speak to Jason and get my money back for their error. I figured I'd go the next day just so they didn't forget about the $30 they owed me come time my ring was ready. Returned the next day (drove 45 minutes to Bangor) waited 20-25 minutes to be helped, and was told they had no money in drawer and to just do it when I picked my ring up. (What store has absolutely no money in their drawer during business hours???) My mom happened to be in Bangor when my ring was ready, picked it up, and got my money back for me (finally). I got the ring when she got home and they had sized it wrong. It was probably around a size 6 when I got it back even though I specifically stated the size of the ring ( a size 9) when I dropped it off. This Kay's is hands down the worst Kay's I have ever been to and my mother who has dealt through Kay's her entire adult life agrees. Awful customer service and poor work was completed all around in my experience here.
Kay Jewelers is a US Jewelry Store based in Bangor, Maine. Kay Jewelers is located at 663 Stillwater Ave., Suite D-13, Bangor, ME 04401, USA.
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