1. The fire alarm was tripped and broken by a someone early in the morning. The alarm went off twice and I could not get any sleep for my long drive back the next day. I understand that is out of control of the hotel staff. But it is managements job to keep the guests happy after such an inconvenience. There is one particular manager named HARVEY who was inconsiderate, rude and dismissive about the situation. I asked HARVEY if he could do anything to make the stay better and all he said was NO. I think he chose to forget about the promise that Holiday Inn makes to their guests which states the following: "Hospitality Promise Making your stay a complete success is our goal. Just let our Manager on Duty or front desk staff know if any part of your stay isn't satisfactory. We promise to make it right or you won't pay for that part of your stay." I've posted this picture of their promise to this review. However I have to give credit to the front desk staff named VICTORIA who was much better at handling the situation and was able to help by offering a complimentary breakfast. I think VICTORIA should be promoted to manager and HARVEY should be demoted to cleaning toilets.
3. The heating system is old and broken. It gives off heat for 30 minutes and after that it is like an air conditioner.
Lobby is nice and updated but freezing cold.
The only good thing about this review is that the pool was very nice, warm and big and was great to swim in.
So many bad things to write about this hotel. But the worst of them all is the management and how they treat their customers.
Have to check out the breakfast before we leave feedback on that.
Rooms were decent, definitely in need of updating. We all Woke up itchy this morning - not sure what that is about. Pool was cold, floor outside of pool EXTREMELY slippery. No hot tub-bummer. Fitness center looked decent, did not try it out. Ate at restaurant downstairs - over priced and not recommended to bring families. Most tables were for 2 and we are a family of 4. Walls are paper thin, could hear every single person that came down the hall - all night long.
Good sleep but breakfast was not included with room seems like the hotel wants to follow in the path of the airlines. Everything is costing .... i think the meal should be included. Especially for those of us who stay in hotels 300 days a year
The staff are awesome! Nice, clean hotel. Great location. Nice and quiet restaurant there with good food and great beer on tap. Internet is very good as well. Love staying here.
Great hotel. That staff are amazing and so friendly. Nice little restaurant attached with good food and beer, and some cute staff. Great internet and clean rooms. Stay here all the time.
2. The bed was very small for two people. We slept on a full size bed when many hotels that I've stayed offered at least a Queen sized bed.
Holiday Inn Bangor is a US Lodging based in Bangor, Maine. Holiday Inn Bangor is located at 404 Odlin Rd, Bangor, ME 04401, USA.
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