As a mom of three little ones, I appreciated the consistent respect I received every time I walked into the used car center. I worked with Joe Doucette and Nick Spann, and both treated me very well. Thank you to both of you, and keep it up! I would absolutely recommend working with either of these salesmen.
Darlings refused to repair the power sliding door (which did close manually). They suspected the motor had gone, and it was too expensive for them to fix. Fine--we get that there's a bottom line. BUT, someone had pushed a button to inactivate the power sliding doors altogether in the van--trying to hide that one door didn't work.
In the end, we bought the van--otherwise it seemed sound, and we were willing to put up with the door. Here's the kicker, though--after we bought the van, I mentioned the power door that didn't work in passing to our mechanic (Eric Porier, Porier's Garage). He had inspected the van early on in the buying process. He said--'Funny, one of my technicians specifically made sure each power door worked when we inspected it'. My husband and I are left to conclude that something happened to the door while it was for sale at Darling's (the door motor actually works, but a cable is severed). It is very likely that after this happened, they inactivated the power door control and hoped no one would notice.
Personalized service. Our salesman worked hard to find me the vehicle I really wanted, but wasn't a high pressure salesman. I'd buy from them again. I love my new (used) car.
Dustin Smelley excellent salesman nice kid did a very good job love the two vehicles I bought
Bottom line--the salespeople we worked with seemed genuine and very interested in making a sale, without being pushy or belittling. My strong sense is that the management puts the bottom line first, trying to invest as little as possible in the cars on the lot. So, if you want a fair deal, do your research--because they are happy to sell a car in any condition as long as it passes inspection.
Best deals and good to people and willing to help you get a car. Great crew, thank you Dustin Smelley for your help hugs Linda
As far as the business end, I guess you could sum it up this way---these are used vehicles, and Darlings is reluctant to put more into their cars than the bare minimum to make them pass inspection. The van we bought had tire treads that were worn differently, a power sliding door that didn't work, and shabby detailing inside. I brought all of this to their attention, and they replaced two tires (on an AWD van). I complained again, and showed real interest in buying the car--then they replaced the remaining two.
What a pleasant experience! Corey Richards was our salesman, he was very professional, took his time with my wife and I and got us into a 2014 Toyota Camry Se. Spent quite a few hours there, however they did the best to make it a comfortable and stress free experience. We love our new car and will definitely be coming back for future needs! Non pressuring salesman and even willing to go out of the way to let you get exactly what you want! Thank everyone!
Darling S Value Center is a US Car Dealer based in Bangor, Maine. Darling S Value Center is located at 58 Sylvan Rd, Bangor, ME 04401, USA.
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