rented a small SUV in Bangor Maine and dropped off in Boston. everything was great except the return to the Alamo location in downtown Boston. With so many roads in Boston under construction, our GPS and we were totally confused and a 15 minute trip became an hour. This is not Alamo's fault but recommend you pick up/return at the airport.
I arrived in Bangor, Maine on the morning of June 23rd, 2016, from St. Petersburg, Florida. I had my 4 year old granddaughter with me, and it had been a long morning traveling. I had done an on-line confirmation for my rental, as to speed up picking up my car, as it was very hectic for me, with luggage, and my granddaughter. When I arrived at the Alamo desk, I was greeted by Roxanne Carlson, who was very courteous, and helpful. I gave her my papers, and was told that there was a problem, that they had no vehicles available. I waited a short while, until they told me my vehicle was ready. Roxanne and the other lady working with her ( I cannot remember her name) were very apologetic, and helpful. I was also helped out to my car, and it was even brought to me curb side, which was a great help, with all the baggage and my granddaughter. Thank you ALAMO for making my vacation to Maine an enjoyable one. My vehicle was wonderful, and the stress that I thought I was going to have getting the rental, was a breeze. And, Roxanne deserves a raise!! She was amazing...
As noted by other reviewers, extra fees are tacked in addition to what you pay when you book thru Allegiant. We had reserved a compact car, they didn't have any when we got there so our only choices were a truck, a SUV or a minivan. We wanted a small car so we had to "downgrade" to a subcompact car, a Mitsubishi Mirage. No big deal but annoying. When we picked up the car it only had a half tank of gas which was not noted on the paperwork (I called them to document it). In addition, it had some minor cosmetic damage which was also not documented. No inspection was made of the car when we picked it up. The front tires were nearly bald while the back tires were fine. The instrument panel was fogged up and difficult to read. The car ran OK so the overall experience was OK. When we returned the car no one was there to do an inspection. In the future we will try to stick with Enterprise who we normally use on our trips.
have used Alamo and BGR twice now and will only use them going forward as I will be flying into Bangor often in the upcoming months. always the most friendly and courteous folks working there and they always have me out in seconds.
Easy to book and pick up and return the car. Had a vehicle that fit our needs.
Alamo Rent A Car is a US Car Rental based in Bangor, Maine. Alamo Rent A Car is located at 299 Godfrey Blvd, Rm 107, Bangor, ME 04401, USA.
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